VM
Vicki M
1 reviews | Active since Mar 2009
13 Apr 2023, 08:54
Damaged product - waiting return / exchange / refund
I bought a gas stove / oven online in February. The Samsung installer opened the product on installation in March and it is damaged. I logged a call the same day and to date, no-one can tell me what is going on. I have heard excuses that there is no stock (Takealot is showing stock), the logistics company is busy, they've escalated the matter. I want your broken product removed from my house and a full refund.
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Samsung South Africa's replyOfficial
13 Apr 2023, 08:56Good day Vicki
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply13 Apr 2023, 08:56
Official
Good day Vicki
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM