Damaged-on-arrival fridge and zero customer service to fix it

I bought a fridge that was delivered damaged (dents in the door). I have been trying for two weeks to organise an exchange or replacement of the door and Samsung's service has been appallingly bad. I get passed from service agent to service agent, each tell me my request is escalated and the courier will be in touch. Two weeks later and nothing. No confirmation. Multiple escalations. No agents ever call us with feedback when they promise us they will. We spend over R20,000 on this fridge and it is damaged. This is really just disgusting Samsung and really unacceptable. This really needs to be addressed.