Damage to property

My mom took her tablet in for repairs and it got damaged in the shop before they took it in for repairs. The gentleman responsible was charged for the damage and as expected he was quite furious about this and in turn was also upset with her and told her angrily \I'll fix you\". All of this should be evident on the CCTV camera.<br> <br> Long story short, the branch has had her tablet for just over a month and they still haven't fixed it. It seems no one wants to help her. How do you make a 55year old woman walk up and down and stress her over simple issues?<br> <br> I personally use Samsung products and am horrified by this level of gross ill treatment. <br> <br> "