Customers services

<p>My boyfriend and I went to Samsung Customers services to get his phone fix. As we handed in the phone we emphasized the importance of getting his phone fix as his moving to Italy in two weeks. They told us there is no problem they will fix it in a week. We were happy to hear that and told them if they have any problems, they must not hesitate to phone us. So we arrived today expecting it to be fixed in stead they give us a quote on how much it will cost,. We didn't mind paying only to hear that they havent fix the phone at all they were waiting for us to pay first. This was the first we heard of this, they did not try to contact us or anything. We then emphasized how important is for us to get the phone back and they said it will take a few more days to fix. We were really upset as know we can only get the phone the day before he leaves. Which puts extra stress on a stressful situation. I am really disappointed at the lack of communication on there part and the delay as we traveled each time from Mafikeng.</p>