GP
Gideon P

1 reviews | Active since Nov 2013

23 Aug 2016, 09:47

Customer service What?

<p>Good day Samsung<br />Bought a new stove. Not working properly and need it replaced. Still under warranty. Samsung's response: "Will not be replaced as we don't have stock in our warehouse currently....!?"</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Aug 2016, 15:24
Official

Goo day Gideon,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Herewith your reference number: ********** 242

Kind regards

Samsung SA

GP
Gideon P's update25 Aug 2016, 07:40
Reviewer Update

Samsung customer service doesn't exist. Report of no refund as no stock. 1st store I contact has two available
Ref ********** 505