Customer Service - Shocking!

<p>I would like to put on the record that I am extremely disappointed with the Service (or rather the lack thereof) I have received from Samsung regarding my cellphone sent in for repairs on 4 April. </p> <p> </p> <p>The lady at the Samsung shop in Somerset West mall said that she would have to send the phone to Jhb for repair. </p> <p>By the 10th I still had not heard anything regarding my cellphone. I called ********** and spoke to a gentleman who said he would get someone to get back to me in this regard. </p> <p>I then received the quotation attached (no one called) I rep**** to the e-mail requesting a damage report for insurance purposes (attached) – no response. </p> <p>I sent another request – tried calling the number on the quotation – no answer. Eventually got hold of a lady at the ********** number who said that a technician would need to contact me regarding a damage report. I am still waiting for that call and furthermore the damage report. </p> <p>I have called another 3 times in this regard each time being told they would have to get back to me (still no one has contacted me). </p> <p>I made payment last week as requested as per the quotation even though I have still not received a damage report - in order to try and get the ball rolling and speed up the repair process. </p> <p>Yesterday I contacted the lady at the repair section of the Samsung shop in the Somerset West mall as I am not having any luck with anyone at the repair center. She said that there was nothing that she could do other than escalate the query – she would reply to all on the e-mail that I had sent…. I have never got the "reply to all" e-mail she spoke of. </p> <p>This morning I called the ********** number and spoke to another lady who was going to get someone to contact me (still waiting) after asking her for another contact number she gave me ********** – and said that this is the head office number…</p> <p>I called and spoke to Nemo who informed me that the part has been ordered and there is no stock…. She can’t tell me when or if stock is expected and gave me another reference number.</p> <p> </p> <p>My issue is that not once since the 4th of April has anyone from Samsung bothered to contacted me with any feedback on this device – the fault – the repair cost – the damage report – confirming receipt of payment – the lack of stock of the part. I find this quite unacceptable that this is the level of service one receives from Samsung.</p> <p> I sent the above e-mail to Samsung, their repair center and the branch that I dropped the cellphone off at yesterday - saying that if I did not receive a response I was going to report my case on Hello Peter. That was 24 hours ago..... and what a surprise! still no response? Shocking!</p>