Customer Service - Shocking

<p>The customer service at Samsung is absolutely shocking. I've handed my daughters phone in 8 days ago at the Mall of Africa branch in Midrand for a screen repair. I cannot get a straight answer out of them. They have been waiting for parts from Head Office, then another person told me the phone has been send to head Office.</p> <p>Yesterday my daughter went into the shop and they told her that they dont know what is happening with the phone!!!! I dont know what to do anymore....</p> <p> </p>