Customer service is terrible!!!

Samsung technical support is absolutely horrible! Been phoning them so many times about the problem I have with my QLED TV, and get promised a technician will be in contact to assist, but all empty promises. The agents also promised me various times to follow up, no one called back! Almost a month of struggling to get a Samsung technician to help me with no success! Absolutely terrible service!

TV went in for repairs after just 2 months after buying it, came back with 10x worse problems that before the repair. I was advised to call Samsung call centre to get a technician to my house. My service order request has been cancelled 2 times and I’ve wasted so so many airtime calling every day to find out what’s going on with my request, with no success.

C’mon Samsung, some lights should go on on your side to see the problems I have with my tv, just replace the tv!!! Really? A month of trying, emails, phoning, live chats on the website? I have all evidence of my attempts to get help. As well as tons of photo evidence of what’s wrong with my 55Q70T QLED TV. Is it so hard to establish what’s wrong with it and give me a replacement?

Samsung - please come and fetch your faulty tv and when you come, bring my replacement as well! Thanks