LJ
Laurette J
1 reviews | Active since May 2020
26 Jun 2020, 11:26
**** Customer Service
Samsung phones are great but dont expect any real customer survice when you live anywhere but Joburg or Cape Town. I got a S20+ in march and the charger is not working properly but there are no service centres in Nelspruit. So my only option is to have my service provider MTN send it to samsung. Yet they insist on sending the phone with because their system can register accessories, but there is nothing wrong with the phone. If you want to **** of a millenial try and take their phone away. Not happy. Just replace the damn charger, its still under warranty!!
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Replies (2)LJ
Laurette J's updateReviewer Update
26 Jun 2020, 11:27*CAN'T register accessories
LJ
Laurette J's update26 Jun 2020, 11:27
Reviewer Update
*CAN'T register accessories
Samsung South Africa's replyOfficial
26 Jun 2020, 11:34 Good day Laurette
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
Samsung South Africa's reply26 Jun 2020, 11:34
Official
Good day Laurette
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
