customer service and product delivery

Changed from iPhone to new note 10 no stock of the so said Samsung watch that comes with the new note , phone in very rude don't want to help the customer on the phone no extra mile nothing just so I can use a watch as I put down my iPhone and apple watch now lead time to courier a watch 1 month worst customer service I have experienced unbelievable from such a hitech company , If they could only take back the phone I will be a happy Apple customer again and I cant almost guarantee after this complaint you will not even get a call from them to try to sort the problem watch this space nokia also had the market for along time you might be on top today but tomorrow you will be no where SAMSUNG NOT EVEN A CHOICE TO PAY IN MONEY TO GET THE GEAR PHONE cant believe this