1 reviews | Active since Jul 2016
Customer service
<p>I bought a washing machine and its currently 1 year 11 months old, i have a problem where by thw machine is not washing my clothes. Samsung had the washing machine booked into there service center and they advised no fault found, I had and engineer from samsung come out to my place and i showed them what the exact problem is, so i dont see how they advised that they cant find the fault i have been dealing with Ashlen Chattergoon from the VOC department and have sent a few emails of shich he does not respond i called in yesterday and i spoke to him and advised that i want to speak to a manager and i have still had no feedback.Seems like samsung is trying to run away from sorting the problem out and keep avoiding my emails .I am now at a stage where i am going to take this up at the highest level possible as this is totally unacceptable</p>
Thank you for voicing your complaint through to Samsung Electronics. We have had two different technicians call out to your premises to assess the fault on your washinhg machine. Both have provide Samsung Head Office with technical reports stating that the unit is in functional order. We have escalated the matter further for you so that you may get further technical assistance with the machines usage.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics. We have had two different technicians call out to your premises to assess the fault on your washinhg machine. Both have provide Samsung Head Office with technical reports stating that the unit is in functional order. We have escalated the matter further for you so that you may get further technical assistance with the machines usage.
Kind Regards
Samsung South Africa
Good day its now been 5 Days since your feedback and no one has contacted me, Goes to show the customer service from samsung. Seems like Samsung does not want to take responsibility for there faulty product and now seems to be avoiding resolving the problem
Good day its now been 5 Days since your feedback and no one has contacted me, Goes to show the customer service from samsung. Seems like Samsung does not want to take responsibility for there faulty product and now seems to be avoiding resolving the problem
Since the 26th Aug i have still no feed back as i was promised that someone will contact me regarding the usage of the machine, Goes to show the Service from Samsung when they cant really fix there faulty product. I will never buy another samsung product the service is beyond words
Since the 26th Aug i have still no feed back as i was promised that someone will contact me regarding the usage of the machine, Goes to show the Service from Samsung when they cant really fix there faulty product. I will never buy another samsung product the service is beyond words