NH
NEROSHA H

1 reviews | Active since Aug 2015

06 Aug 2015, 10:20

CUSTOMER SERVICE

i HAVE GIVEN MY PHONE , SO THAT THE SCREEN CAN BE FIXED THE COURIER SERVICE COLLECTED THE PHONE VERY QUICKLY , HOWEVER ITS BEEN OVER A WEEK AND THEY MENTIONED 5 DAYS , I KEEP CALLING THEY HAVE STUDENTS OR SCHOOL LEAVERS WORKING FOR THEM WHICH HAVE BAD ATTITUDES AND NO CUSTMER SERVICE , THEY DO NOT EVEN TAKE DOWN THE INFORMATION YOU GIVE CORRECTLY IN ORDER TO ASSIST , I HAVE CALLED EVERY DAY TO GET ASSISTANCE , THE LOAN PHONE SCREEN CRACKED AND I WANTED TO PAY FOR IT HOWEVER NO ONE CALLS ME BACK TO ASSIST ME WITH BANKING DETAILS ECT <br> OVER A WEEK LATER NO CALLS NO DETAILS <br> <br> TERRIBLE SERVICE

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Aug 2015, 11:07
Official
Hello ***G456,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA