Customer pays price for factory fault

It's such a great company but their aftersale customer care is terrible even if it's their fault. I bought a Samsung s8+ and when I switched it on it had a pixel on the screen which wasn't working. Informing the company i bought it from they said they'll take it in to Samsung. Besides the fact that the other company also took their time, when the phone was handed into Samsung I was told it would be looked at and check whether it's a factory fault or external damages (from me). After telling them it was a new phone the said they'd look at it under the microscope. Which makes you feel abit like a ****. So they come back eventually and admit it's their fault after a week of not finding out and then admitting they found the fault all the while leaving me phoneless while they try did their problem. My only issue with this is that the customer that buys a product is treated like a ******** when reporting problems. Actually the system should be like in the states. You have a problem with our product we will replace it and sort out the problem. Not let the paying customer wait and be negatively affected by their mistake. It unfortunate because Samsung doesn't think maybe this guy use his phone for business. They don't care if you lose money. As long as they don't. Oh. So the screen is being replaced. Great knowing you wait so long being treated like a **** then you still have to wait.