1 reviews | Active since Dec 2020
Customer Care for Samsung Online ONLY
Dear Samsung,
I placed a pre-order for the Samsung Galaxy S22 Ultra on the 14th February 2022 with Telkom. I then followed-up with them from the 11th March 2022 only to hear the same response "Samsung hasn't sent through stock for the on pre-orders placed" As a customer I am very disappointed because it seems to me that "Samsung" has actually faulted. Now I have proof (a sms) as well as the telecon recording with Telkom that I placed my "PRE-ORDER well in advance" but if I receive my device after the promotional period I lose out on the promotional offers due to Samsung not delivering stock on time to 3rd party suppliers (being Telkom). Now Samsung my question is what happens now and when can one expect stock? Or is the promotion just an adverti*****t gimmick but in fact you hold back on stock for people who purchase off the Samsung online store only? I would like answers because seems to me like Samsung has forgotten how important ALL customers are and not only the ones that "shop via their online store".
This automated reply doesn't mean a thing, we both know this. You simply rep**** out of common curtesy. As a customer I am utterly disgusted, Samsung used to be A+ rated but I see that's no longer the case, your reply simply means "We are not Telkom and can't do anything you deal with them, Goodbye!"
This automated reply doesn't mean a thing, we both know this. You simply rep**** out of common curtesy. As a customer I am utterly disgusted, Samsung used to be A+ rated but I see that's no longer the case, your reply simply means "We are not Telkom and can't do anything you deal with them, Goodbye!"