LJ
Lusanda J
1 reviews | Active since Jul 2015
02 Jan 2023, 08:35
Curve tv blues
I have Samsung curve 55” smart tv and it has been making the worst crackling sound when turned off. It keeps getting worse and worse. The tv was registered on Samsung’s website and was purchased in 2020. This must be one of the reasons the curved tv’s were discontinued. Is it still under warranty? How much will a technician cost?
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Jan 2023, 08:02Good morning Lusanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply03 Jan 2023, 08:02
Official
Good morning Lusanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
LJ
Lusanda J's updateReviewer Update
03 Jan 2023, 14:05Called your call centre only to be told that my tv was manufactured in 2013 regardless of the fact that it was bought at Makro in June 2020. Furthermore, your website is misleading as this issue I have is deemed to be normal. Obviously this would not be claimed during the “warranty” period when your website is misleading. The impression I received from visiting one of the Samsung stores is that this is one of the reasons the curve tv’s were discontinued. Refer to ***.
LJ
Lusanda J's update03 Jan 2023, 14:05
Reviewer Update
Called your call centre only to be told that my tv was manufactured in 2013 regardless of the fact that it was bought at Makro in June 2020. Furthermore, your website is misleading as this issue I have is deemed to be normal. Obviously this would not be claimed during the “warranty” period when your website is misleading. The impression I received from visiting one of the Samsung stores is that this is one of the reasons the curve tv’s were discontinued. Refer to ***.
Samsung South Africa's replyOfficial
04 Jan 2023, 08:28 Dear Lusanda,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support
Kind Regards,
Samsung ZA
^;NP
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support
Kind Regards,
Samsung ZA
^;NP
Samsung South Africa's reply04 Jan 2023, 08:28
Official
Dear Lusanda,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support
Kind Regards,
Samsung ZA
^;NP
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support
Kind Regards,
Samsung ZA
^;NP