AP
Anthea P

1 reviews | Active since Oct 2015

09 Oct 2015, 15:02

CS-***

My Samsung S5 phone screen is out of order as the LCD display do not display anything. The entire screen is black. I handed my phone in for repairs on the 5 September 2015. I followed up with more than 9 enquiries as to the progress of the repairs. The only response I get is that samsung is waiting for the screens to be delivered and they are out of stock for screens. Do a fast moving consumer goods company like Samsung cell phones take an entire month to deliver the stock.<br> <br> I done an enquiry as to whether the stock was discontinued too.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply09 Oct 2015, 15:13
Official
Hello antheapd,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

kind regards
Samsung SA