**** service from Samsung

1. On Tuesday, 18 December 2018 I tried to log a call using your online chat portal. However the agent gave me the repair center number and advised that I should call them personally even though I mentioned to him that the machine is still under warranty. 2. On Wednesday, 19 December 2018 I called the repair center and they advised that I should not be doing the booking, Samsung should book directly with them. 3. Again the very same day I used the online portal, this time however the agent booked my call with no issues, he advised that the repair center will call me. But he did book Friday, 21 December 12:00 provisionally. REF: ********** 853 4. I called the call center on Friday, 21 December 2018, to advise them that the repair center did not call me and if my booking is still going to take place. They informed me it was declined. 5. No one from Samsung had the decency to advise me that the booking was declined. If I did not call nothing would of taken place. 6. I then advised the agent of my displeasure with Samsung, she then rebooked with another repair center. REF: ********** 801 She advised that they will call me to book. 7. After our call I subsequently received the cancellation message for the first call logged. 8. I am yet to receive a call from the latest repair center. And I need my washing machine fixed. 9. After calling today again! on 27 December 2018 Samsung puts me through to the service center to book directly.

What is the purpose of having support channels if I have to do everything myself. This is one of the reason I on only purchase Samsung products for their supposedly world class service????