**** phone quality

I got my new Samsung Note 4 on 5 September and got a protection pouch straight away. Last week when I took it out from my bag and found the rear camera glass is crack and the plastic protection glass sticker is still on it!! How strange, I didn't even drop it. I went into Telkom on Sunday and they say it will take 14-21 working days to get feedback, otherwise I can just go into Samsung Smart Centre. So I went into the centre on 5 October, agent told me this is not covered and will have to book the phone in to repair. I then ask the cost to repair, he looked at my phone and said they would probably have to replace the whole back panel, I can only book it in and wait for quote??? What kind of **** does Samsung put on their phone nowdays?? This is my 3rd Samsung smart phone, never had this kind of issue before. Is this why they have reduced their warranty period and make money?? TOTALLY UNACCEPTABLE & DISAPPOINTED!! No more Samsung next time that is for sure!!!