Cracked TV Screen

Dear Samsung

On the 4th of February 2018 I purchased a Samsung 55" UHD Curved Smart TV at Game Mall of Africa. I bought this TV because it was on promo with the Soundbar. On the 6th of February delivery was made and content was not opened. I stored it in its original packaging as I had no TV stand. Few weeks ago (24th of February 2018) I managed to have a TV stand done for me. On the 4th of March my brother came to the house to connect everything for me. When the TV was taken out it was done on the bed. After connecting the TV on its original TV stand we switched it on and it was then we realised the TV has a mark on the left side. On the 5th of March we took it back to Mall of Africa as I was not happy that my TV has marks. The Manager by the name of Bruce told me that he is not going to assist me as according to his experience it is negligence on my side. He was very arrogant and said he cannot have it in writing that they are not going to assist us. I left the TV at the store as I refuse to have to pay the whole R12999 for twelve months for something that I never got to even use. I have bought most of my Samsung appliances at Game and never have I ever got such poor customer service. The Manager was so arrogant that most of the time he walked away while I was talking to him. Dear Samsung, I refuse to pay for something that I never got to use. I have lost my trust in the store and after what happened today I don't see myself making any big purchases at game. Today I sit here with a debt of R12999 and interest on my game card with no TV. And now they want to charge me an amount of R7500. And I also know a lady who also bought the same promo last month whom now their TV is also cracked. I regret having bought the TV without reading the reviews. It seems a lot of people are having the same problem as mine. You are selling us a dream.

Regards Eugenia Kobuone