Cracked screen on Tab S2

After my letter to Hello Peter Keo from JHB contacted me on the 20th and informed me that they (Samsung JHB) is looking into this query. On the 23rd I contacted them again and he said that the managerat Century City (Chris) was not available. He returned my call at 10:19 am and said he will get hold of Century City and phone me back. I again called on the 28th at 15:39pm and Keo phone me back at 15:52pm and said that Century City did not touched the Tablet yet. He asked a report by Saturday 30th and said that he reported the bad service to his manager and because of the poor service he will asked for the repairs to be free of charge and he will contact me again on Monday the 1st. I phoned yesterday at 11:26am and was told that Keo was not in. I phoned again today (2nd of Feb) and was told that Keo is on leave for the week. I spoke to a colleague and he said according to the report from Centaury City the Tab was MIS HANDLED! My husband got e-mail from Century City yesterday with a quote of R2500-00 and had to pay this amount today before they will repair it. This is the worse service ever and I would not recommend Samsung to anyone. Thank you Keo for trying...