1 reviews | Active since Sept 2017
Cracked screen gear fit 2
While wearing my Samsung gear fit 2 at the gym, I walked past a weight machine and accidentally knocked it against the side of the machine. The screen cracked but did not damage the display mechanism. Upon taking the watch for repairs I was told that the price to fix the screen was basically the same price I paid for the watch brand new at the Samsung store??? That is utterly ridiculous and I would like some justification around the cost of replacing a piece of glass when the rest of the watch is in perfectly good condition. This watch is not cheap and one small accident leaves the watch useless until they can afford to buy a new one?
I love this watch and I am deeply saddened about the integrity of its maker. I look forward to some feedback around this issue.
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Kindly note your query has been escalated to our voice of customer team under reference number: ***
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Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
