Cracked screen

<p>I took out a new contracted on the 19th of September. They told me that Samsung has a guarantee on the screens and phones for the first year. My Samsung dropped and I took it in this morning to be repaired just to find out there is a list of certain phones that has the guaranty on and that the J3 unfortunately doesn't appear on the list. We were not informed that certain SAMSUNG phones are not on the list and we find it disturbing by having a new phone which I don't have any use of because the screen is broken. Although I pay for the phone for two years on the contracted it seems unfair to pay for something that you can't use. </p>