Couldn't care less!

<p>I bought a Samsung Galaxy 3 tablet just over 2 years ago, as a gift for my wife. With about a week to go ebfore the end of its warranty period, the tablet crashed on her. I logged the problem via the Samsung web site, sent them a copy of my purchase invoice, and received a refence number. I was told to hand the tablet in to a Samsung service centre. </p> <p>Now the nearest service centre, for us, was 200 kms away in Cape Town. My daughter was visiting us from Cape Town, so I asked her to hand in the tablet for me, when she returned. She handed it in to a firm called Unitronics (authoprised Samsung service centre) in Cape Town. They were given all the relevant documentation, including Samdsung's reference number which proved the problem had been brought to Samsung's attention before the warranty expired.</p> <p>We never heard from them for over 2 weeks. All we wanted to know was - "was the tablet going to be repaired or not." Eventually, my daughter called on Unitronics again. Firstly, they couldn't find the original service number, then they passed the buck to Samsung, and finally, told my daughter that the tablet was out of warranty because it was brought in after the expiry date. They were not interested in the fact that Samsung themselves had actually acknowledged notification of the problem ebfore the expiry date. In fact, they were so not interested the manager of Unitronics would not even speak to my daughter.</p> <p>So, guess what? After purchasing a number of Samsung products over the years, including two fridges, a washing mashine, a cell phone and the Tablet, I have made the decision to never purchase another Samsung product again.</p>