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Hi Samsung

Please see attached repair Tax invoice for my Samsung S4. The problem with the device was that it did not charge.

The rep Rishalin informed us that the motherboard and the USB charging port need replacement and quoted us a very high cost. We explained to him that the motherboard is fine and we only require the charging port, we further explained that should he insert a battery with some power into the phone that he will then note that the phone’s motherboard is fully functional. He however confirmed that he did follow our instructions and insert a charged battery and that now the phone is completely dead and he in not able to turn it on. We then paid the service fee of R 150 and collect the phone.

We then took the phone to a repair shop and they replaced the usb charging port within 30min and the phone is now working fine.

What pathetic ******* service is this by Samsung (upon enquiry we were informed that this is the standard procedure by the Samsung repair engineers and that they then sell the new motherboard that they charge the customer for- but do not install it-privately to make extra cash in their pockets)

We now demand the following :

• A full refund of the R 150.00 fee charged for the incorrect repair analysis and quotation. • Samsung make sure this service person Rishalin NEVER work at Samsung again.

We await your response.