Corporate theft - Send me my ear buds

Awaiting my pair of earbuds that were part of the deal for purchasing the latest S10+ from March 2019. I've spoken to Samsung twice but to no avail. The Samsung representative said her system was down so I tracked the CIT number following her instructions and it was stated as returned to sender. Only happened on the only day of the week where someone is guaranteed to be home. Come on samsung, send out these earbuds before they are obsolete and actually do some actual customer service. I own multiple samsung products, but being old school my views towards Samsung SA are deteriorating fast and I'll be more reserved to buy in the future.