TB
Tony B
1 reviews | Active since Feb 2016
25 Feb 2016, 13:00
Corporate Cell still AWOL as is Samsung support
4 weeks ago Samsung instructed me to take my faulty cell to User Electronics in Pretoria so that it could be repaired within a few days. On Tuesday this week Samsung promised that they would phone me at 3 pm Wednesday and that the phone would be repaired by then or it will be replaced. Nobody has phone and my e-mail to them come back as undelivered. As we nowadays use our Corporate Cells as a business tool especially when out of the office this is a major issue. What Supplier has a similar type of product with better support in Pretoria? Anyone?
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Samsung South Africa's replyOfficial
25 Feb 2016, 14:10Hello dbeert,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
Samsung South Africa's reply25 Feb 2016, 14:10
Official
Hello dbeert,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA