1 reviews | Active since Jan 2010
Contract rejected - No REFUND
I signed up with Samsung Mobile Care and they sent me a letter of confirmation. They debited my account every month. i Recently put in a claim and was informed that my contract was invalid because I had given them the wrong date of purchase and that my claim was rejected. I asked for a refund on all my debits on the basis that my contract was invalid and I was told no. They will reject my claim and keep all my payments. Is this right?
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We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP