Continuous Run around from the support dept

I purchased 4 x 12000 Btu aircons and 1 x 9000 BTU . So far I have only received 2 pins . I have phoned in 4 times, each time waiting for +- 20 minutes. Spoke to the following<br> 4 Jan - Glynnis<br> 12 Jan Emlyn<br> 15 Jan Emlyn<br> 20 Jan Emlyn. <br> 25 Jan , hold too long. I have all the ref numbers of my submission, they can see that I have submitted everything, but still send sms's for another photo. Very frustrating. Almost more trouble than its worth.