TL
Tyrone L

1 reviews | Active since Feb 2013

11 Aug 2016, 14:39

Continuous faulty fridge

<p>I am very dissatisfied with the service I have received from Samsung.</p> <p>My wife and I purchased a fridge about 3 years ago. It started giving problems just about a year into its use and Samsung came to repair it.</p> <p>A few months later the fridge started giving the same problems. Samsung again came to repair it. At this point the fridge was stll in warrenty and I informed Samsung that if this problem reoccurs that they should replace it.</p> <p>A couple months outside of warrenty the same problem occured a third time. Samsung was hesitant to pay for the cost but I insisted that this is a problem that has not been fixed from the time it was in warrenty. They agreed to repair it without cost.</p> <p>Now for a fourth time the same problem has reoccured and now Samsung are insisting that I must pay for someone to inspect it. I am very angry that I have to pay but at this point I have no choice as there is a constant leak of water in the fridge and the freezer is not working and the food inside is getting ruined.</p> <p>I should not have to pay a cent for an in-warrenty reoccuring problem that Samsung cant resolve. They must either continue fixing the problem free of charge or replace it.</p> <p>I am a very unhappy customer.</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Aug 2016, 09:36
Official

Hi Tyrone

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 395.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team