1 reviews | Active since Feb 2013
Continuous faulty fridge
<p>I am very dissatisfied with the service I have received from Samsung.</p> <p>My wife and I purchased a fridge about 3 years ago. It started giving problems just about a year into its use and Samsung came to repair it.</p> <p>A few months later the fridge started giving the same problems. Samsung again came to repair it. At this point the fridge was stll in warrenty and I informed Samsung that if this problem reoccurs that they should replace it.</p> <p>A couple months outside of warrenty the same problem occured a third time. Samsung was hesitant to pay for the cost but I insisted that this is a problem that has not been fixed from the time it was in warrenty. They agreed to repair it without cost.</p> <p>Now for a fourth time the same problem has reoccured and now Samsung are insisting that I must pay for someone to inspect it. I am very angry that I have to pay but at this point I have no choice as there is a constant leak of water in the fridge and the freezer is not working and the food inside is getting ruined.</p> <p>I should not have to pay a cent for an in-warrenty reoccuring problem that Samsung cant resolve. They must either continue fixing the problem free of charge or replace it.</p> <p>I am a very unhappy customer.</p> <p> </p> <p> </p> <p> </p>
Hi Tyrone
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 395.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Tyrone
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 395.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
