AH
Anne H
1 reviews | Active since May 2010
25 Apr 2019, 11:47
Continued shocking Samsung aftercare service
Well, after posting my complaint on 16 April and being assured by Sean - the supposed troubleshooter for Samsung complaints - I am still no nearer to having my dishwasher repaired. He gleefully closed the case, expecting that another Samsung-accredited aftercare company would attend to the repair. But once again, no joy. I rest my case that Samsung customer service has truly gone to the dogs.
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Replies (2)
Samsung South Africa's replyOfficial
25 Apr 2019, 11:48Good day Anne
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply25 Apr 2019, 11:48
Official
Good day Anne
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
25 Apr 2019, 15:53Good day Anne
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply25 Apr 2019, 15:53
Official
Good day Anne
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ