FK
Fazila K
1 reviews | Active since Apr 2021
18 Aug 2021, 07:08
Continued bad service
So this is a follow up on my previous review for reference ***. A technician from PMC Electronics was sent out on 13/08... finally....when he got to the house, i informed him that the compressor needs to be replaced as ascertained before... he then told me that no, its not the compressor.. but the "board" which is faulty.... they gave me a quote, and i paid for the repair... he then gets to my house on 17/08 to do the repair, only to find that no..... its not the "board" but the compressor which needs to be replaced!!!... SAMSUNG.... how much longer am i expected to wait for my repair to be done??? Are you going to compensate me for all the things i had to discard from my fridge?....The first call was made on 02/08.. today is the 18th AUGUST.... Pleaseeeeeeeeeeeeeeeeeeee.....
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Replies (5)
Samsung South Africa's replyOfficial
18 Aug 2021, 08:37Good morning Fazila,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply18 Aug 2021, 08:37
Official
Good morning Fazila,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
FK
Fazila K's updateReviewer Update
18 Aug 2021, 09:17I had specifically requested SAMSUNG to assign the job to the Pretoria WEST branch on several occasions as DANIEL is an excellent technician and he would have done the job in a day..... why was my request not entertained.... this matter is going on from 2nd August which is totally unacceptable. I think in the interest of a good business relationship.... you need to compensate me in some way for all of the grieve that I am going through. How can i be expected to operate without a fridge for 3 full weeks.... my things from the fridge have now gone off.... i need to throw them away... are you offering compensation?
FK
Fazila K's update18 Aug 2021, 09:17
Reviewer Update
I had specifically requested SAMSUNG to assign the job to the Pretoria WEST branch on several occasions as DANIEL is an excellent technician and he would have done the job in a day..... why was my request not entertained.... this matter is going on from 2nd August which is totally unacceptable. I think in the interest of a good business relationship.... you need to compensate me in some way for all of the grieve that I am going through. How can i be expected to operate without a fridge for 3 full weeks.... my things from the fridge have now gone off.... i need to throw them away... are you offering compensation?
Samsung South Africa's replyOfficial
18 Aug 2021, 09:41Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply18 Aug 2021, 09:41
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
FK
Fazila K's updateReviewer Update
19 Aug 2021, 14:06Hi... I am still waiting for someone from SAMSUNG to call me. I can see that this matter is not urgent enough for your company right?.... You are not the one who has to do without a fridge for 21 days..... and counting!!!.... why the lack of urgency?....
FK
Fazila K's update19 Aug 2021, 14:06
Reviewer Update
Hi... I am still waiting for someone from SAMSUNG to call me. I can see that this matter is not urgent enough for your company right?.... You are not the one who has to do without a fridge for 21 days..... and counting!!!.... why the lack of urgency?....
FK
Fazila K's updateReviewer Update
20 Aug 2021, 11:14Hi.... and....still no feedback from SAMSUNG.... wow!!.... you really don't need my business now right?
FK
Fazila K's update20 Aug 2021, 11:14
Reviewer Update
Hi.... and....still no feedback from SAMSUNG.... wow!!.... you really don't need my business now right?