1 reviews | Active since Apr 2015
CONSUMERS BEWARE!!!! NEVER BUY A GEAR 2!
HI SAMSUNG AND PUBLIC<br> <br> SAMSUNG PLEASE DO NOT GIVE ME A CALL FROM A CUSTOMER SERVICES EXECUTIVE OR A CONSULTANT! THEY HAVE GIVEN ME NO JOY WHAT SO EVER! I WANT THE CONTACT DETAILS FOR A NATIONAL MANAGER OR DIRECTOR, BECAUSE THIS IS ABSURD!<br> <br> MY REFERENCE NUMBER FOR YOU SAMSUNG - *** - THEMBISO<br> <br> Samsung is honestly so doggy in terms of their warranty procedures!<br> <br> - My Gear 2 has been handed in at Samsung walk in store Cape Town for assessment as the screen started peeling off, and he speaker was noisy.<br> - Samsung refuses to repair it under warranty as there is a small scratch on the screen front(which the believe is a crack!!!) and believe it has been dropped<br> - One technician reported that it's physical damage and thus they refuse to repair it under warranty!<br> - They provide me with absolutely NO feedback at all. I have to call them all the time!<br> - I believe that Samsung is looking for any way to get out of this sticky situation!<br> - They pride themselves with the ADH repairs - but with a gear repair they simply don't adhere to good practices and the consumer protection act.<br> - As a consumer I have the right to DEMAND a replacement. <br> <br> I want this resolved by today
Thank you for voicing your complaint on the Hello Peter website. We have further looked into your enquiry and the provided pictures sent and have found clear signs of physical damage on your unit. We apologize for any inconveniences that this may have cause yet as per our warranty procedure, you will be liable for the cost of repair. If you would like to escalate your complaint further, please feel free to Email ***.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint on the Hello Peter website. We have further looked into your enquiry and the provided pictures sent and have found clear signs of physical damage on your unit. We apologize for any inconveniences that this may have cause yet as per our warranty procedure, you will be liable for the cost of repair. If you would like to escalate your complaint further, please feel free to Email ***.
Kind Regards
Samsung South Africa
