WB
Wilhelm B

1 reviews | Active since Jul 2011

29 Apr 2017, 12:33

Constant issues with Note 4

<p>I bought a Note 4 cash on 4 July 2015. You are well aware that these devices aren't exactly cheap. Anyway, a year later (September 2016) the phone starts acting up and gets sent it for repairs via Samsung to SmartLab. The phone gets returned a week later and the job cars indicates that the main board was replaced. Additionally, since then, the spen won't register anymore. Lovely. </p> <p>Anyway, here we are again today... Device acting up, robooting itself and switches off when the battery reaches 50%. </p> <p> </p> <p>Please assist to get this sorted. This device is in pristine condition but I cannot have it shut down on me like this every so often. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 May 2017, 18:45
Official

Dear Wilhelm,

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA