1 reviews | Active since Jul 2011
Constant issues with Note 4
<p>I bought a Note 4 cash on 4 July 2015. You are well aware that these devices aren't exactly cheap. Anyway, a year later (September 2016) the phone starts acting up and gets sent it for repairs via Samsung to SmartLab. The phone gets returned a week later and the job cars indicates that the main board was replaced. Additionally, since then, the spen won't register anymore. Lovely. </p> <p>Anyway, here we are again today... Device acting up, robooting itself and switches off when the battery reaches 50%. </p> <p> </p> <p>Please assist to get this sorted. This device is in pristine condition but I cannot have it shut down on me like this every so often. </p>
Dear Wilhelm,
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Wilhelm,
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
