HvdW
Henri van der Westhuizen

1 reviews | Active since Feb 2021

02 Jun 2025, 13:53

Consistent faulty repairs

I had to book in my samsung phone for a charging issue where they replaced the main board. A day later charging issue still present. Returned the phone after a long process they finally repaired the charger port. Less than a week later the microphone stopped working. Absolutely shocking that a phone repaired by Samsung technicians is not repaired and then gives new problems. They also refuse to replace the phone even after all the faulty "repairs".

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply02 Jun 2025, 13:54
Official
Good day Henri 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM 
HvdW
Henri van der Westhuizen's update02 Jun 2025, 15:11
Reviewer Update
And as an added comment this phone is still under warranty through all of this.