DN
Deseree N

1 reviews | Active since Jan 2014

07 Aug 2021, 11:12

Congratulations you are a Winner - Oops Sorry you are not

I received an email stating that I am a winner and a day later, I receive another another stating that I was not a winner and that the email was sent in error. Samsung South Africa, for you to retract such emails shows the incompetency on your side. This probably was a marketing gimmick to add our details to your database. You request personal details that were disclosed to you. Only for you to receive such details and thereafter sent an email stating I am not a winner. By reading a few of the reviews, I see that you done this to other people as well. It is absolutely unprofessional for you to send out an automated response to everyone that it was an error. YOU need to rectify THAT error. MAN UP AND TAKE RESPONSIBILITY. I won't accept an automated apology. YOU should give a consolation gift to EVERY single person that you **** to about winning the phone and buds. TAKE RESPONSIBILITY

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Replies (2)
Samsung South Africa
Samsung South Africa's reply07 Aug 2021, 11:14
Official
Dear Deseree   ,

You received an email from us congratulating you on winning with Samsung – Subject: “Congratulations you are a Winner!!!!”. Please accept our sincere apologies as the email was sent to you in error.

The Samsung Team
NM 
DN
Deseree N's update07 Aug 2021, 11:24
Reviewer Update
Sorry I won't accept this apology.