Confused user

This might sound like an angry post but it's more a confused one.<br> <br> A few weeks ago my screen got a crack on it. I've had the ADH app since I got it in August. Went to the smart care Samsung store in canal walk to fix and a mountain of things shocked me<br> <br> - they don't have a screen part for my edge 6 so they'll have to order it<br> - to order the screen my cell phone must stay they even though the screen would possibly take 2 weeks to get there <br> -I don't get a phone to use while my cell phone waits in a drawer for 2 weeks <br> <br> <br> Now I use to have an apple device and when my screen cracked I could get it fixed in 30 min or less, why must I go through all this hassle? <br> <br> Why can't I just order the screen and bring my phone back? <br> <br> Why don't I get a phone to use while I wait? <br> <br> I honestly thought Samsung would be a good change only to get headaches with this little problem. <br> <br> I need to know what else can you do for me, your client?