lT
lerato T

1 reviews | Active since Mar 2011

08 Oct 2024, 11:27

******** conduct and forcing sales

After complaining about Samsung's ******** rejection of my cncellation request on October 3rd, Samsung responded privately, stating that my case would be investigated and resolved(***).I was later informed by my case manager the cancelation request was granted. However, it did not reflect as such on my profile. Samsung continued to prepare the order for delivery. When I followed up with the case manager on Friday, she **** and said the order would reflect as cancelled on my profile on Saturday. Not only did that not happen, but I continued to get delivery updates. I escalated the matter to the CEO, who then said I'll receive a call1st thing Monday regarding this. The call did not come. I guess the lies are just company culture. I followed up again and the case manager again stated that the order had been canceled and the delivery SMSES were system generated and did not mean anything. Yet, today, 10:52, I got a call from my complex gate stating a skynet delivery persona was at the gate to delivery a parcel from samsung. Needless to say, I turned him back. PLEASE CANCEL THIS ORDER AND REFUND THE PURCHASE. I DO NOT WANT ANYTHING TO DO WITH SAMSUNG!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply08 Oct 2024, 11:28
Official
Good day Lerato,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM 

Samsung South Africa
Samsung South Africa's reply09 Oct 2024, 08:55
Official
Good day Lerato, 

Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
NM