1 reviews | Active since Jan 2016
Con Artists level 10000
Hi Samsung my old friend, I have posted a review here not too long ago and guess what!? Absolutely nothing has been done about it. Your VOC called to say they'll be on it. This is with regards to the redemption of the non existent tablet that was promised to be delivered over 2 months ago. The issue I was told was that it would be sorted out soon due to stock issues and yet here I am reading that samsung doesn't even want to deal with these issues as it lies with MTN. As a customer I know that once I receive a reference and lead time for delivery this creates a binding agreement that needs to be kept. As such when it is not carried out a problem ensues. The level of publicity this needs to be given will surely be up to Samsung as I did not redeem this on any other platform but yours.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM