1 reviews | Active since Apr 2015
compresor warranty
Hi I have a fridge that still has warranty on the compressor. It is taking samsung more than a month just to replace that compressor. Samsung keeps giving me the run around.<br> <br> \The worst customer service ever""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840148;893260;16;2;0;1;0;0;2;15/04/29 12:31;298;NULL;15/04/16 9:22;15/04/16 7:33;Disappearing Airtime;Prepaid user;;***;I noticed that my airtime is disappearing for no apparent reason. I am also noticing that my airtime is being used as opposed to data. I am clearly not the only MTN user to be experiencing this as my colleague is having the same issue. She has now been without certain phone facilities for 2 days waiting for a resolution to this problem. I have phoned the call centre with no help at all, I emailed as well as yet to receive some sort of response or feedback. This is costing me unnecessary money and it needs to be resolved asap.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841745;893260;16;2;0;1;0;0;2;15/05/05 11:32;298;NULL;15/04/21 8:06;15/04/21 6:34;Airtime used Instead of Data;7,11E+12;Unknown;***;Hi All,<br> <br> I logged a call last week with MTN helpdesk that my topup contract phone was using my airtime instaed of my data bundle.<br> I purchased a data bundle on the 10th April 2015 @ 22H00 on the FNB banking website. <br> In the past I used to buy through the FNB banking website without any issues. This started happenning after I got my Sony Xperia M2 phone and renewed my contract.<br> The helpdesk agent was not so helpfull, telling me that I purchased a night bundle which fnb banking website doesn't have. <br> The lady advised that she needed to escalate the call and I have not heard anything and again yesterday i did an update on my phone and my airtime was used again and not my data bundle. <br> Looks like MTN service is pathetic and the customer must escalate to get an answer.<br> <br> Thank you<br> Faz;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;111285;793962;16;2;0;1;0;0;2;15/04/23 12:27;298;NULL;15/04/23 9:16;15/04/23 7:29;Billed for cancelled service;6,30E+11;;***;I called 10210 at the beginning of March 2015 to cancel the Internet bundle on my ADSL line. I was told that it would be cancelled on 31 March 2015. My 2 year contract had terminated and was now on month to month. I received my emailed bill at the beginning of April reflecting charges for April/May. I logged into My Telkom and created a dispute. Received no callback. Logged in again 23 April 2015 and the dispute is not there. I created a new dispute and logged back in and it was not there either. I called 10210 and spoke to Mrs ***. She told me that i am billed a month in advance. i asked for an Escalations number - ***. Tried that number but no response. How can I be billed when the contract was cancelled or had reached its term?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;621034;704391;9;5;0;1;0;0;5;15/04/23 15:49;298;NULL;15/04/23 12:38;15/04/23 10:51;Thank you;***9;Neo Kgano;***;i called in and Neo Kgano gave me an excellent service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;698111;793962;16;2;0;1;0;0;2;15/04/24 11:52;298;4;15/04/24 7:57;15/04/24 6:54;Bad service;7,90E+12;;***;We are trying to instal a landline at home for the last few weeks. I had a appointment with the Telkom the 22/04/2015 to come and instal the line. They confirmed via sms with me and stating that they can come any time from 7:30-16:00. I waited for them<br> They whole day moving appointments the accommodate them. THEY never came!!. Nobody phones me or anything. If I phone the call centre I am hold for more than 40min. Lodge a complaint on their website as well still no feedback. This is really very bad service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;473756;799619;6;2;0;1;0;0;2;15/04/24 15:34;298;NULL;15/04/24 12:32;15/04/24 10:36;What part of don't phone me don't they get!?;7,71E+12;All the consultants & management;;I am so sick of Capfin phoning and harrassing me especially after emailing them and sorting it out! Their management is nowhere to be found and the consultants are rude and deaf! <br> <br> Stop harrassing me failing which I will take this matter to the highest possible person/department/organisation!<br> STOP PHONING ME! UPDATE YOUR SYSTEM SO THAT THIS MESSAGE IS REFLECTED!<br> <br> Listen to your phone recordings confirming that you must stop phoning me!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;35341;167;23;2;0;1;0;0;2;15/04/28 15:00;298;NULL;15/04/28 11:47;15/04/28 10:02;Bill me extra after ADT agents sets off alarm;DEK00586;;***;After failing to get any response from logging a query on ADT's website almost a week ago, I'll repeat my complaint here: <br> <br> ADT charged me for excessive alarm activations after one of my alarm beams went off while I was away. I suspect that after the first one went off, the ADT agent came into to the property to investigate what happened and subsequently set off more of the beams. This created a loop of events where the agent visited my property multiple times in one morning ultimately causing me to go over the 5 \allowable\"" alarm activations.<br> <br> Can ADT please urgently provide me with a log of these activations (as they only sent a very rude SMS saying that I'll be billed extra this month) so I can attach it to my social media campaign to expose this absurd practice!<br> <br> I've also requested them to send me details around the process to cancel my ADT subscription as I subsequently got a quote from Chubb for R340 per month for armed response. ADT charges R480 and then additional fees for alarm activations! <br> <br> They also fail to respond to complaint on their website.<br> """
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We thank you for you for sharing your comments with us.
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Samsung SA
