Complimentary Gift Delay

I purchased a special on two A35 devices with a promise of a complimentary gift of a fit watch and pods in Dec 2024. I received an email confirming my purchase and a tracking number to track my parcel.

I received an email in Dec that there were delays which I understand it is Christmas. I have rep**** on the email they said we can reply on, but it returns to sender and the tracking number they gave is not found on the Skynet courier system. It has been 3 months with no correspondence.

I did not expect this level of service from such a well known and established company as Samsung.