Completetely unproffessional and disorganised

<p>I took my phone in for repairs at Samsung customer care the wedge shopping on the 19th of October 2016. Noel contacted me the next day and informed me that they didn't screens for Note 5s and he was not sure when I would get the phone repaired if I booked it in.<br />On the 20th of October I took my phone to Bryanston and they referred me to Samsung head office. I spoke to Martin whom also informed that they had a backlog on screens however I can alternatively request for an exchange which is not longer than 3 working days. He warned me that i would lose my info and then refererred me to Thato whom advised the same.<br />On Tuesday the 22nd when I called Thato to follow up she informed me that she still needs to get my claim approved which I didn't understand why it was not done 4 business days later.<br />On Wednesday morning Thato called me to ask if I wouldn't mind a black note 5 as it was the only one in stock. I agreed to take it. The next day when I called to follow up she told me that note 5 was no longer available and offered me a gold S7edge. She said everything was approved and invoiced; and I would receive the phone by the 29th of October or latest the 31st of October. <br />On the 31st of October I drove to the head office after trying effortlessly to get hold of Thato and She AGAIN TOLD THAT IT NEEDS TO BE INVOICED AND APPROVED! I waited in their reception area for over half an hour only to be passed on to Swaasti from the exchange department who promised to follow up and give me feedback before close of business on the 31st.<br />Again as anticipated she didn't fulfill her promise instead at 11am the next day Thato called me to inform me that she was divorcing herself from the query and Nolundi would give me a call within an hour. At 3pm that same afternoon I called Swaasti who said "she was only trying to assist as they don't have stock and cannot confirm when stock will be received.<br />I asked her to please send me everything in writing as I am tired of Samsung staff members passing me from one another. I gave her my email address and as of the 2nd of October 2016 at 13hrs I have not received any email from her and I can't get hold of her on the phone despite messages left.<br />I wrote this as a last resort to get a decent academic response as the people I have dealt with are treating me like a fool. There's no way that 2 phones in different weeks can be confirmed and then go without any explanation.<br />Samsung is a huge corporation to not have stock of either models for over two weeks and not be sure when they will get stock again.<br />I am not sure if I am expected to butter someone for them to exchange or complete my claim. There's no way that personnel would confirm a phone and the spec available even get it approved twice then come back the next day with sorry the stock is now gone every week after confirming.</p> <p>When you call them their sensor the call and hang up or put you on hold for over 20 minutes until you eventually give up and hang up.</p> <p> </p> <p>Tried all different numbers ********** 601 {customer care) and national line ********** 700. </p> <p> </p> <p>I am disgusted and disappointed by the level of customer service I received. I am disgusted and disappointed by the level of customer service I received. None of their staff members want to take ownership!</p> <p> </p> <p>Stay away from Samsung, lesson learned!</p>