EB
Eugene B

1 reviews | Active since May 2009

28 Jul 2017, 14:59

Completely Useless After sales service!!! rather go apple!!!

<p>Your rewards team is absolutely useless!!! We order an S8 more than 2 months we contacted the Rewards team on the 5th of July for the starter kit you get with the phone.</p> <p>2 months later and several emails promising delivery, your team cannot tell us where is the starter kit or whats happening!!!!</p> <p>I cannot believe how useless this brand is and i will never in my life again go Samsung if this is the after sales support you get!!!! I should have gone Apple and i would not have had this issue!!!!</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Jul 2017, 18:35
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: *** .

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

EB
Eugene B's update01 Aug 2017, 10:43
Reviewer Update

When??? This year???