Completely unhappy and disappointed!

We purchased the Samsung Galaxy Z Fold 4 5G DS 256GB - Phantom Black Phone in February 2023. First thing we noticed was that after a few months, on the big screen a little crack formed in the fold which made us very unhappy because that is proof that a product is poor quality. A while ago, my husband was sitting at the table using the phone and dropped it onto the table, a 3cm drop! And the big screen (when opening up) stopped working. We sent it in for repair to Samsung as these phones have 24 months warranty and we still have warranty until Feb 2025. Low and behold, they have said that we should pay R 17,572 for the repair of the phone because it was dropped.

Now firstly, how do you determine how far the phone was dropped? Because in our case it was a mere 3cm drop. I would completely understand if i was being reckless and dropped the phone from a 1 meter distance or something. The other issue is that little crack in the fold....from opening and closing the big screen, this is now also our fault/problem? People beware of this, if you do purchase this phone, just know that from using that fold screen it will not last long because of bad quality and also do not even dare drop it a little cm to high or else YOU will have to pay for the repair never mind any warranty coverage!