Complete lack of service

On Sunday, I accidently dropped my phone ( A Galaxy Note 4), resulting in a cracked screen.<br> <br> On Monday morning, I took the device in to the Roodepoort Service Center, we stood around for 45 minutes waiting for our ticket to be called. In this time, we witnessed staff discussing facebook, discussing the new make-up they needed and their weekends while customers needed to be served - they were seated at the customer service desks.<br> <br> Eventually our number was called, while we were being assisted another staff member came up to talk the lady helping us about how the que had built up and how slowly things were moving. She proceeded to tell us the company was going through retrenchments, could not hire for 8 months and that they lady checking customers in/providing tickets was actually the cleaner.<br> <br> I do not know why customers need to be told these details. She then told me she would sms when my phone was ready - HOW?<br> <br> I need to know when the device will be ready, she said maybe one day, maybe a week. There is no answer on the landline ***.<br> <br> As soon as I can I will switch back to apple, not because of the product, but because of the terrible customer service received.