JB
Jaine B
1 reviews | Active since Feb 2020
09 Nov 2022, 18:36
Complaints
I am so disgusted..my entire family uses Samsung.so on monfay I went to Telkom south.the service was brilliant. I upgraded my contract to a a 33.to my disgust the phone came with only a cable....no charger no charging block.what nonsense is this for a 8000 done.aybo never again.I mean how must I charge the phone
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Replies (2)
Samsung South Africa's replyOfficial
09 Nov 2022, 18:37Good day, Jaine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply09 Nov 2022, 18:37
Official
Good day, Jaine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
JB
Jaine B's updateReviewer Update
10 Nov 2022, 12:41Imagine I get a call from Vaughn.prounced Von.he calls me and tells me that is their policy.no charger and chaging block.they gave me a cable that does not fit...he tells me its in the website no accessories. I told him its like buying a car and no tyres.how must I drive it...his voice had no empathy.like so what....we can loose customers. He was not gentle at all.I told him get me some one higher to call me.imagine he says he's the highest....Samsung should have made an exception and courier the item to me.I guess my sales don't matter...I have 6 contracts.I will never get a contract again.I will continue to bad mouth your *** service.
JB
Jaine B's update10 Nov 2022, 12:41
Reviewer Update
Imagine I get a call from Vaughn.prounced Von.he calls me and tells me that is their policy.no charger and chaging block.they gave me a cable that does not fit...he tells me its in the website no accessories. I told him its like buying a car and no tyres.how must I drive it...his voice had no empathy.like so what....we can loose customers. He was not gentle at all.I told him get me some one higher to call me.imagine he says he's the highest....Samsung should have made an exception and courier the item to me.I guess my sales don't matter...I have 6 contracts.I will never get a contract again.I will continue to bad mouth your *** service.