NC
NEROSHA C
1 reviews | Active since Oct 2015
30 Aug 2021, 12:16
Complaint unresolved passing the buck
Samsung does not care about their customers. Their technicians damaged my appliance and they said it’s not their problem even after providing extensive information. I was told to relate my complaint to the ombudsman.
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Samsung South Africa's replyOfficial
30 Aug 2021, 12:25Good day Nerosha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply30 Aug 2021, 12:25
Official
Good day Nerosha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP