DB
Dwayne B
1 reviews | Active since Sept 2015
29 Dec 2020, 11:24
Complaint - Samsung South Africa
I upgraded on the 4th of December 2020 to the new Samsung S20 Ultra.
From day one I noticed a sound within the phone when lightly shaken.
I did not make anything of it at the time but over time it became louder. This is at the back of the phone around the camera area.
I went to Vodacom in Centurion Mall on the 29th of December, told them that I am unhappy and that it was still a brand new phone, only to find out they would not replace it and that I have to send it in and pay for the repair.
The phone is not even a month old.
If not sorted out ASAP, I will never recommend Vodacom or Samsung again.
I am reachable on ***.
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Samsung South Africa's replyOfficial
29 Dec 2020, 11:42Good Morning Dwayne,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply29 Dec 2020, 11:42
Official
Good Morning Dwayne,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM