Complaint Regarding Missing Charger and Cable with New Samsung Galaxy A16

I am writing to express my disappointment and frustration after recently purchasing a new Samsung Galaxy A16, only to find that it did not include a charger or charging cable in the box.

As a loyal Samsung customer, I was genuinely surprised and inconvenienced by this. At no point during the purchase was I informed that the device would be sold without essential accessories. I believe it is only fair for consumers to expect that a brand-new phone—especially one from a reputable company like Samsung—would include the basic items necessary for immediate use.

I understand that certain environmental or cost-saving policies may have influenced this decision, but from the customer’s perspective, it feels like we are now paying a premium price for only part of the product. Being required to purchase a charger separately, on top of the already high cost of the phone, is frustrating and frankly feels unreasonable.

Selling smartphones without chargers places unnecessary inconvenience and additional expense on the customer. I believe Samsung should make this policy clearer at the point of sale, and ideally reconsider whether it truly aligns with the customer-first principles that have helped build the company’s strong reputation.

I hope you take this feedback seriously and consider more transparent communication regarding what is included with each device, as well as reassessing this decision from the consumer’s point of view.

Thank you for your time and attention.

Yours sincerely,

ShaunK