Complaint Regarding Battery Performance on Samsung A36 5G

Dear Samsung Customer Service,

I am writing to formally raise a concern regarding my recent purchase of the Samsung A36 5G. As a loyal Samsung user for many years, I was excited to upgrade to this model, but I am extremely disappointed with its battery performance.

The battery does not last me until 4:00 PM, even with normal daily use. This is far below the standard I have come to expect from Samsung devices and makes it very difficult to rely on the phone throughout the day.

This experience is disheartening, especially considering my continued loyalty to the Samsung brand. I strongly urge you to investigate this matter, as the poor battery life significantly undermines the value and reliability of the A36 5G.

I would appreciate your guidance on whether this issue can be resolved through a software update, a battery replacement, or if the device needs to be exchanged.

Thank you for your prompt attention to this matter. I look forward to your response.