COMPLAINT! PATHETIC SERVICE - SAMSUNG S7

have been battling with Samsung and Vodacom for nearly 2 weeks to repair my phone, which is actually ridiculous

I advised 1st my service provider, Vodacom that i cannot connect to WiFi and when using my mobile data, I have to restart my phone for my social media to update. On the 17th November, Vodacom reset my phone and did a software upgrade.

When testing the phone in their shop, we could clearly see that i cannot connect even to their WiFi and was instructed to reboot my phone and my modem @ home to connect, which of course didn't work.

On the 18th November, i took my phone to Samsung in V&A Waterfront to sent it to Canal Walk for repairs. The tested it in their Service Center and advised it worked fine connecting but yet again when I got home, my phone could not connect to the WiFi.

On the 21st November, i went to Samsung Century City to advise my phone is still having the same issues. They took my phone to the back, came back and advised that my phone is working yet did not prove to me that my phone is connecting to a WiFi and this option was switched off.

Taf @ the Service Center in Century City was unhelpful and requested me to come back today should the problem persist... IS SAMSUNG GOING TO PAY MY SALARY FOR THE HOURS MISSED TO KEEP BRINGING MY PHONE TO HAVE IT NEVER REPAIRED?

I will not drive up and down, lose time out at work to only receive poor service. I am requesting a replacement phone within this week as I am currently paying a contract for a worthless cellphone

I have had 2 software upgrades and resetting of my phone. They cannot tell me whether it is a software issue or a motherboard issue. If the technicians cannot advise what is wrong with my phone then clearly this is a manufacturing problem but when demanding a new phone, i get told i should lay a complaint as they will not give me a new phone is they themselves do not know what is wrong with my phone.

I am paying a cellphone contract plus buying huge amounts of data for a phone that should work.

I have emailed screenshots to Samsung that I am not able to use my home WiFi on the S7 but able to use the same modem/service provider on other decvices